Policies
No Transfer items are nonrefundable!
Refunds are given on nontransfer items ONLY for double purchases of the exact same item.
For a refund on a trasferable item you must contact me within 48 hours of purchase.
I do not take custom orders but you are more than welcome to make suggestions. Send me a note with your idea and if I decide to use it I’ll send you the completed item free!
If you are trying to contact me for any reason it is better to send me a note rather than an Instant Message. My messages often get capped & I may miss it.
I do NOT give refunds for items purchased at yard sales, etc. Only Items purchased directly from me.
Help & Frequently Asked Questions
I can’t find the item I purchased in my inventory
All Wilted Rose Items begin with *WR* so they will be at the TOP of your inventory list or object folder. You can also search your inventory for *WR* or the item name.
I didn’t recieve my item!
A few things to check first.
1. Make sure you didn’t accidently put me on mute. Click View then select Mute List from the drop down menu. Make sure Rose Columbia is not on the list that pops up.
2. Do not shop while in busy mode! Items purchased will not be sent to you.
If none of the previous applies to you then try the following:
Clear your Cache and relog. Sometimes items can take upwards of an hour to show up in your inventory. DO NOT PURCHASE THE ITEM AGAIN! If your item still doesn’t show up please contact me by note card. On a note include your name, and all transaction info, including: date, item name and color, and most importantly the transaction number. To find this info Select the World menu & click Account History from the drop down menu. This will take you to a website with the info you need to include. Copy your transaction info to your note and send it to Rose Columbia. I will get back to you as soon as possible.
*The purcahser of the item in question is the only person I will deal with unless they need help translating. I don’t deal with 3rd parties otherwise. If you want to RP that your a 3 year old that’s fine with me but when dealing with costumer service act like an adult.
**No transfer items not recieved will be replaced once I’ve checked my records against the info you sent me. Transferable items not recieved will be dealt with on a case by case basis.
How do I get a refund for a transferable item?
Put the item purchased in a folder and rename the folder “*WR* refund – Your name” Include in that folder, all the peices of that item, if items are not returned with all pieces that are included when you purchased the item, you will not recieve a refund. That includes missing scripts. Also, include a note with your name, transaction number and other info stated above. Send the folder to Rose Columbia, I will get back to you as soon as possible.
My color change item won’t change color!
First, make sure you are in an area that allows scripts. Then make sure you are typing the slash command correctly. Copy and paste directly from the note card, you may be putting spaces where they don’t belong. Examples:
/1 red
/6 black
If you still have problems please contact me.
How do I keep up with new releases/Do you have an update group?
Wilted Rose uses the subscribe-O-Matic. It doesn’t use up one of your SL groups. To join find a kiosk at my main shop or my location at Hairspray and click it to subscribe. Notices are sent out in local chat and notes/landmarks or items may be sent out at anytime. If you crash or feel you’ve missed a notice you can check the history by clicking a kiosk and selecting History from the drop menu.
Are you looking for staff/models?
No, We are not currently hiring staff or models.
